Integrated Communications Manager
Providing customer service to a high standard is essential to your success – therefore Guest Communications are key
The 365Villas Integrated Communications Manager unifies all your direct and channel based email, text, Airbnb Messenger, and WhatsApp correspondence into a Unified Inbox where everything is purpose-built for the vacation rental management.
Email, texting, Airbnb Messenger, and WhatsApp communications from all your channels come together in one Unified Inbox, which dynamically integrates with the rest of your workflow to deliver industry-best productivity gains for your business.
What workflow integration means in practice:
Our unique approach to integrating email and other communication mediums with the rest of your business workflow means more tasks can be automated or managed simultaneously in 365Villas than in other systems. This saves you time, eliminates costly errors, and improves your service quality and response times.
Booking Process Emails
For example, email is integrated in to the following areas of the booking process:
Digitally Signed Rental Agreement & First Payment
Reservation Confirmation & Invoice Receipt
Notification and Tasks for Housekeeping & Check-in Manager
Guest Pre-Arrival Messaging
Check-out Reminder & Thank You and Review Request
Calendars, reports, accounting, agreements, invoices etc are all updated in real-time.
With our SMS Messenger generate a new number for your SMS communication and these communications will be stored in the same guest folder.
Airbnb Messenger works similar to real time live chat for guests who have already booked, it also allows photos to be shared by either party.
Whatsapp Messenger for unified mailbox and website contact. (Facebook approved WhatsApp account for business required.)
Want to learn more?
If you think this is the solution for you and would like to find out more, schedule a FREE consultation with one of our team members who will be happy to take you through its powerful functionality.
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