About the Integration
This integration allows us to connect via API and synchronize full property information, including rates, availability, pictures, descriptions, and more.
The requirements from Vrbo are as follows:
Guest Booking and Payment Collection: With Vrbo direct integration, you will receive bookings from Vrbo along with your guest’s credit card details. It becomes your responsibility to collect payments from guests. This provides you with more flexibility as you can directly contact guests and handle the payment process.
It is mandatory to have a VAT number for this integration.
Monthly Invoice: Vrbo will send you a monthly invoice that includes the commissions for each booking you receive. You will need to pay the commission per booking according to the invoice provided by Vrbo. They will use the credit card you have on the account set up for this purpose.
Adding Markup to Cover Vrbo Commission and Extra Fees: To account for the Vrbo commission and any additional fees related to charging the guest’s credit card, you can add a markup to your rates.
Accepting Instant Bookings: Vrbo requires hosts to accept instant bookings, which means guests can book your property without prior approval or confirmation from you. While we recommend keeping it on to increase visibility and conversions, you can opt to turn this feature off.
Once Integrated
INDEX
Introduction
Vrbo Reservations
Collecting Payments
No Integrated Gateway or No Advance Payments
Integrated Payment Method and Advance Payments
Declined Payments
Additional Information
Supported Currencies
Vrbo Same-Day Bookings
Troubleshooting Issues with Vrbo
Vrbo Guest Chat
Introduction
This section covers what happens after the Vrbo connection has been established. We will discuss:
- What needs to be considered
- How Vrbo reservations will look
- What happens regarding reservation payments
In 365Villas:
The integration allows you to synchronize:
- Rates
- Availability
- Property content
It is possible to mark up your pricing for the Vrbo commission and/or the card payment fees.
In Vrbo:
You become the merchant of record. The Vrbo reservation will contain the guest’s credit card details, which you must use to charge them for the stay.
The title of the first message you receive will be “Congrats! You have a new Vrbo booking ” and it will contain general reservation details, encrypted credit card details, and cancellation policy.
Instant bookings will be automatically switched on in your Vrbo listing.
Vrbo Reservations
All reservations received after the connection is established will look as follows: 
The title of the first message will be “Congrats! You have a new Vrbo booking ” and it will contain the general reservation details, encrypted credit card details, and cancellation policy.
The reservation details in 365Villas will reflect the information received from Vrbo, plus the payment policies and damage deposit set in 365Villas.
The 365Villas Grand Total will be the Total Price received from Vrbo, and the rest of the information will be recreated by the system based on the taxes and services information set up in the property. The remaining amount will be the rental amount.
Collecting Payments
As previously mentioned, you will be required by Vrbo to be the merchant of record, which means you will charge your guest for their stay using the guest card Vrbo has provided on the reservation. This can be done using an external PDQ machine or an integrated payment gateway on our platform.
No Integrated Gateway or No Advance Payments
Once the Vrbo reservation is in your account, go to the Manage Payments section of your booking, click on Proceed, and use the credit card details on-screen to process the payment outside the system
Then, record the funds collected in the transaction by clicking on Manually Record Payments and Proceed.
Finally, enter the payment details in the pop-up and confirm. This will update the funds received information on the 365Villas booking. 
Integrated Payment Method and Advance Payments
In this case, you can proceed with the payment through 365Villas without using a PDQ machine or logging into your payment gateway dashboard. First, ensure you have enabled Advanced Payment in the Payments area by going to the payment method settings. 
Then, go to the Manage Payments section of your booking, click on Proceed > View Credit Card Details, and the system will ask for your password. After entering it, click “Confirm.” 
When the payment is processed successfully, the reservation will display the payment confirmation, and the funds received will be updated automatically. 
If you are automating the payments, ensure you have selected this option in your settings.
When bookings are received, the system will attempt to charge them automatically based on the payment schedule you set in the Policies area and set up an automated payment for the remaining partial payment, if any. 
You can view the Automated Payments waiting to be executed in the Automated Payments Record report and follow their status for any possible errors that occurred by visiting the policies area. 
Declined Payments
If your automated payment could not be processed successfully, the payment status on the reservation will change to “payment due,” indicating the due date of the payment has passed but funds have not been received.
In this case, you will need to follow up with the client to either ensure the card has sufficient funds or request payment with a different card, which can be done by sending a payment link via email. 
In this case, you will need to follow up with the client to either ensure the card has sufficient funds or request payment with a different card, which can be done by sending a payment link via email.
The payment icons are visible in the Reservation Manager, Reminders Dashboard, Payment Manager report, Booking report, and Dynamic Report Builder. It is important to ensure you follow the payment execution to confirm all payments have been collected successfully. You can check payment statuses in the following sections: auto payment), payment manager, and report builder.
Additional Information
Supported Currencies
Regardless of the 365Villas system currency, the currency that will apply to your Vrbo account is the one you selected on the Vrbo settings page, as those are the only currencies supported by the channel. If the currency you choose in the Vrbo settings does not match the one you have in your 365Villas account, you can use our Multiple Currencies module to set a conversion rate by visiting the channel manager. 
Vrbo Same-Day Bookings
The Vrbo sales channel does not allow same-day bookings. Guests will be able to book stays starting at least the following day.
Troubleshooting Issues with Vrbo
365Villas is always here to assist you with anything you need. However, there might be occasions when you need to contact the Vrbo support team directly to resolve issues with the listing or the account. You can find the contact information here.
Vrbo Guest Chat
This feature enables you to seamlessly send and receive messages in 365Villas within Vrbo messenger.
Messages initiated from 365Villas will be visible within your Vrbo messages. Similarly, if you choose to reply through the Vrbo platform, the response will be received back into your 365Villas interface.