Here is a Q&A tutorial for users related to the Channel manager, specifically focusing on Airbnb and Vrbo integration, as well as some general questions:
Airbnb Integration:
- Can I start the integration with 365Villas with a co-host account?
- No, only Host accounts are supported by Airbnb.
- No, only Host accounts are supported by Airbnb.
- I have some properties on Airbnb Luxe, is the process the same?
- Yes, first make sure they are ready and approved by the Airbnb Luxe specialist. Once confirmed, you can connect them from 365Villas by following the same steps used for regular Airbnb listings.
- Yes, first make sure they are ready and approved by the Airbnb Luxe specialist. Once confirmed, you can connect them from 365Villas by following the same steps used for regular Airbnb listings.
- What is the difference between SYNC ALL and LIMITED SYNC?
- Sync all means that property content, pricing availability, and minimum stay will be synced, while limited sync only includes pricing and availability.
- Sync all means that property content, pricing availability, and minimum stay will be synced, while limited sync only includes pricing and availability.
- Will Airbnb’s payment method change after integration?
- No, the payment system will remain the same. Airbnb will continue to collect the money and send it to your account as they have been doing.
- No, the payment system will remain the same. Airbnb will continue to collect the money and send it to your account as they have been doing.
- If I have another Channel Manager connected, can I import properties in 365Villas?
- No, in order to import properties, you will need to disconnect your current Channel Manager (as they only allow you to connect one), connect Airbnb with 365Villas, and then import the properties.
- No, in order to import properties, you will need to disconnect your current Channel Manager (as they only allow you to connect one), connect Airbnb with 365Villas, and then import the properties.
- Can I disconnect/unlist just one property?
- Yes, you can. Navigate to Channel Manager → Airbnb → Property connections → Select the property name → Click on the pen icon → Choose “Unlist” or “Additional settings” → Disconnect → Update (if you want to remove the connection).
- Yes, you can. Navigate to Channel Manager → Airbnb → Property connections → Select the property name → Click on the pen icon → Choose “Unlist” or “Additional settings” → Disconnect → Update (if you want to remove the connection).
- Can I connect different Airbnb accounts at the same time?
- Yes, you can connect different Airbnb accounts.
- Yes, you can connect different Airbnb accounts.
Vrbo Integration:
- Will the Vrbo payment method change after integration?
- Yes, as you will be a merchant of record, Vrbo will include the guest’s credit card details in each reservation.
- Will Vrbo separately charge the guest for the “guest service fee”?
- Yes, that’s something managed directly by the channel.
- Which type of sync is it for Vrbo?
- This is a full synchronization, including property content, rates, and availability.
- This is a full synchronization, including property content, rates, and availability.
- How can I disconnect a property from Vrbo?
- Go to Channel manager → Vrbo → Section 3 → Select the property on the right (connected) and move it back to the left column → Sync properties.
- Go to Channel manager → Vrbo → Section 3 → Select the property on the right (connected) and move it back to the left column → Sync properties.
General Questions:
- Will I receive all my messages from channels on 365Villas?
- Yes, but ensure that the email address you set up in your Channel accounts is the same one you are using with 365Villas. You can either set up auto-forwarding from that email to 365Villas or update it to the one you use for guest communication.
- Yes, but ensure that the email address you set up in your Channel accounts is the same one you are using with 365Villas. You can either set up auto-forwarding from that email to 365Villas or update it to the one you use for guest communication.
- Can I turn the instant booking off for Airbnb and/or Vrbo?
- Yes, once you connect the property you can turn on/off. Please nte that for Airbb is only possible if you are using the “Sync all” option.
- Can I set different prices for the channels?
- No, there is only one rate table.
- No, there is only one rate table.
- Is there any way to adjust pricing for different channels?
- You can use the markup feature and also utilize promotions and discounts offered by the channels.
- You can use the markup feature and also utilize promotions and discounts offered by the channels.
- Do all sales channels work the same way in terms of connection?
- No, each channel has its own integration process. You can find detailed instructions in the documentation provided on the Channel Manager page in your 365Villas account.
- No, each channel has its own integration process. You can find detailed instructions in the documentation provided on the Channel Manager page in your 365Villas account.
- Can I disconnect/unlist just one property?
- Yes, you can. Next to the connected property, click on “Manage” and then the three dots on the right → Deactivate.
- Yes, you can. Next to the connected property, click on “Manage” and then the three dots on the right → Deactivate.
- Can I change the markup once I get connected to any channel?
- Yes, you can adjust the markup at any time by clicking on “Manage.”
- What happens if I receive a sync error?
- Pay special attention to sync errors as they can stop the synchronization process. Make the necessary adjustments to resolve the error. If you need assistance, contact [email protected].
- Pay special attention to sync errors as they can stop the synchronization process. Make the necessary adjustments to resolve the error. If you need assistance, contact [email protected].
- Can I change the credit card I received from the client to process payment?
- No, it’s not possible to change the stored credit card information in the system. To process payment with a different card, you’ll need to cancel the automated payment and send the guest a payment link.
- No, it’s not possible to change the stored credit card information in the system. To process payment with a different card, you’ll need to cancel the automated payment and send the guest a payment link.
- Will the channel fee be included in the reservation details?
- No, most channels do not send the channel fee through the API. You may need to add it manually. The exceptions are Booking.com, Airbnb, Hostelworld, Tripadvisor, and Vrbo.
- No, most channels do not send the channel fee through the API. You may need to add it manually. The exceptions are Booking.com, Airbnb, Hostelworld, Tripadvisor, and Vrbo.
- Are all fees and services mapped to all channels?
- No, not all fees and services are mapped to all channels. Ensure you set them as default in order to be pushed to the channel, except for the pet fee.
- No, not all fees and services are mapped to all channels. Ensure you set them as default in order to be pushed to the channel, except for the pet fee.
- Which currency is sent to the channel if Im using exchange conversion?
If you are using exchange conversion, that will be the currency sent. eg: Your Table rate is THB but you are using exchange conversion to USD, therefore, USD will be the currency sent to each channel.