With 365Villas, you can easily receive and manage guest reviews from channels like Airbnb and Vrbo, all within the 365Villas system.
How Airbnb and Vrbo reviews work
Before delving into the review feature details, it’s important to understand the review flow on Airbnb and Vrbo:
- Guests can leave reviews about their stay.
- Hosts can review their guests.
- Hosts can also respond to guest reviews.
- Reviews become visible 14 days after checkout if either the guest or host has left a review.
Integration with Airbnb and Vrbo reviews
Key features of the integration
New: Automatic Guest Reviews for Airbnb Bookings
Send a public response to the guest
Configure your review templates
Check Review Submission Status in Communications Manager
Integration with Airbnb and Vrbo reviews
The 365Villas platform seamlessly integrates with Airbnb and Vrbo for review management, eliminating the need for any manual activation steps. This integration allows you to:
- Receive notifications when a guest checks out, prompting you to submit your review.
- Receive alerts when a guest submits a review, enabling you to respond directly.
- View all reviews from Airbnb and Vrbo in one place.
Key features of the integration
New: Automatic Guest Reviews for Airbnb Bookings
In March 2025, we introduced a new feature that enables automatic guest reviews to be submitted five days after checkout.
The automated message can be edited or deactivated under Booking Solutions > Guest Reviews > Response Templates.
By default, the review will be a 5-star rating with a “recommended guest” note.
This update helps you save time and ensures guest reviews are added to your Airbnb listings more efficiently.
If you encounter problematic bookings or prefer to leave a different review, you can disable this feature in the booking editor by selecting “Turn off all guest-facing Automation. (This cannot be undone)”.
This functionality is enabled by default for all properties, but you can turn it off at any time.
Post-checkout notification
After the guest checks out, you will receive notifications from Airbnb and Vrbo in your Guest Folders inbox, in the Reservation Manager. These alerts inform you that it’s time to submit your review or public response for the guest.
Submit your review
After the guest checks out, you will receive notifications from Airbnb and Vrbo in your Guest Folders inbox, in the Reservation Manager. These alerts inform you that it’s time to submit your review or public response for the guest. 
- Click on the “Submit your review” link to open a new review prompt box where you can enter your review.
- The review prompt box allows you to input the following information for your review:
- Title and Content: Enter the review title and content. You can add up to 1000 characters.
- Templates: You can choose from the default templates we provide, which you can customize, or opt for your own custom templates.
- Private Feedback: Add comments visible only to the guest.
- Ratings: Rate the guest on cleanliness, communication, and house rules compliance.
- Recommendation: Indicate if you recommend the guest for future bookings.
- Submit or Cancel: Reviews can only be submitted once per stay.
Note: If you have already submitted your response and click again on the “Submit your review” link, a popup message box will appear, notifying you that the reviews can only be submitted once.
Once you submit the review for a guest, one of the following three things can happen:
- If both the host and the guest submit reviews within 14 days, the reviews are published simultaneously without any further action needed from you.
- If only one party submits a review, it will be published after 14 days.
- If neither party submits a review within 14 days, no reviews will be published on Airbnb or Vrbo.
Send a public response to the guest
Once a guest submitted a review, you will be notified and prompted to respond.
- Click on the “Respond to the review received” link to open a new review prompt box where you can enter your public response.
- Add your public reply for the guest in the text box.
- Click on Submit to send the response.
Note: If you have already submitted your response and click again on the “Respond to the review received” link, a popup message box will appear, notifying you that the review response has already been sent.
Configure your review templates
To streamline your review process, you can create review templates that can be automatically selected when leaving a review for a guest from 365Villas.
- Go to Booking Solutions >Guest Reviews > Response Templates > +Create a template.
- Utilize the short codes available under the [x] icon for further customization and automatic data input from your PMS account.
Note: Your templates will be accessible from the left-hand side menu.
Monitor reviews in 365Villas
Check Review Submission Status in Communications Manager
Check the review submission status in the Communications Manager. You can easily see whether both your review and the guest’s review have been submitted or are still pending:
- Your Review: Yes/No. If the value is “No”, the text will be hyperlinked, allowing you to open the review prompt box and rate the guest’s stay.
- Guest Review: Yes/No. If the value is “Yes”, the text will be hyperlinked, allowing you to open the review prompt box and submit a response to the guest review.
All Guest Reviews
Access and filter all reviews left by guests on the channel:
1. Go to Guest Reviews under Booking Solutions > Guest Reviews > Reviews.
2. Filter reviews by property, rating, and status.
3. View detailed information related to the bookings and reviews.
- Property: Select one or all properties
- Rating : Select received ratings between 0 to 5 stars
- Status: Select between pending, received or submitted reviews/responses.
Once you define your filter selection, click on Filter to see the results.The data will be displayed in a list format, allowing you to check the following information related to the bookings:
- ID: The reservation ID.
- Property name: The property that received the rating.
- Guest: Guest name. If the guest is arriving from one of the channels (Airbnb or Vrbo), their name will be hyperlinked, enabling you to view the reservation details.
- Lead source: The channels or website from which the lead originates.
- Review title: The title of the review sent by the guest.
- Content: The content of the review sent by the guest. You can filter by received or pending reviews by clicking on the Select option.
- Guest Rating: The rating provided by the guest. You can filter by ascending or descending under the Select option. If the rating stars are black, no review has been received yet. They will become yellow once a rating is provided.
- Date: The date on which the review was posted. You can filter by ascending or descending.
- Your Response to Guest Review: The content of your response. You can filter by submitted or pending responses by clicking on the Select option.
If you haven’t submitted your response to the guest review yet, you will be able to do so through the “Submit now” link in this column.
- Your Review of the Guest: The content of your review. You can filter by submitted or pending reviews by clicking on the Select option.
If you haven’t submitted your review for the guest yet, you will be able to do so through the “Submit now” link in this column.
- Your Guest Rating: The rating provided to your guest. You can additionally filter by ascending or descending under the Select option.
Click the right arrow icon next to the Date column to view all the columns listed above.
Note: All the Airbnb and Vrbo 5-star ratings will be automatically published to your website (if available). They will be selected by default in the Website Status column and will display with the “Show” option.
The system will allow you to easily view and respond to all your reviews from one centralized place, enabling you to manage feedback efficiently, respond promptly, and monitor overall guest satisfaction.